I reached out to them when they first came on board. Have already refinanced our 30 year down to a 25, but thought, hey, maybe I could knock another 5 years off with the rates getting lower. I gave the guy all of the pertinent information and he waited a couple of weeks to get back to me and then quoted me a higher payment than what I have now. What a joke.
I'm always looking to shave years off of our mortgage. I get screwed because our principal is only $107k, so I don't get the best rates since they aren't going to make much interest off of us. If it wasn't for the damn real estate taxes being $9-$10k/year, I'd work harder to pay the damn thing off, but right now, that'd be a stretch, so I just throw a couple hundred bucks extra to the principle each month.